Advanced Computer&Internet Systems

Tech Support

Hy-Tek Computers goes that extra step to provide our customers with the best support possible keeping ahead of our competition. We have the following methods of support and assistance. 


Remote Desktop:
This type of service involves a technician being granted access to a clients pc to perform remote task's and servicing requests with our drone tool. There is a charge for every case that requires this type of service.  Because this technology requires a persistent connection, there may be delays with slower internet connections. All transmission's are 128 bit secured and encrypted.
 
In-Office Assistance:
There is always someone at our store/office location. Our hours of operation are 9:00am-5:00pm Monday to Friday & 10:00am - 4:00pm Saturdays. We can look at your problem here and use or bench services to test or address the issues you are having.  We offer no on-site warranties unless they have been pre-approved.
 
On-Site Assistance:
Live in the county? No problem! We will come to you and with all the proper information we can be prepared for the service you require. We have Mobile units going on all regular business days.
 
Telephone 
 
Toll Free: 1-(866)-454-9835
Office PH: (403) 845-4677 ext 102 or 104
Office PH: (403) 844-4277 ext 102 or 104
Fax : (403) 844-2577