Advanced Computer&Internet Systems

FAQ's

Frequently Asked Questions

How long will it take to process my order?

I just placed an order for an item that is out of stock. When will I be charged for it?

How long does it take for back ordered items to get sent?

Is it safe to shop on-line at hytekcomputers.com?

Does hytekcomputers.com match competitors’ pricing?

How can I pay for my order?

Does hytekcomputers.com handle International orders or orders from the US?

What taxes do I pay?

How do I cancel my order?

What warranty do I get with products I've bought?

What warranty do I get on software, DVDs, or games that I've bought?

What if I'm dissatisfied with an item I've bought?

How do I get an Return Merchandise Authorization (RMAs) from hytekcomputers.com?

How does hytekcomputers.com ship my order?

Detailed Terms & Conditions of Sale (the fine print)

How long will it take to process my order?

Orders will be processed on a first come, first serve basis. We will make every effort to make sure orders are processed as soon as possible, and no unnecessary delays occur in processing an order. In most cases orders are processed immediately, often shipping the same day for in-stock items.

During busy periods, delays may occur. All orders will be processed no later than 2 business days upon receipt, provided the items are in stock and there are no problems with the payment verification. Items are allocated to your order when your order is being processed and after your payment has been verified, so on rare occasions stock may change by the time an order is being processed.

Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number for your order.

I just placed an order for an item that is out of stock. When will I be charged for it?

You will be charged for a backordered item upon order processing. After your order for an out of stock product is submitted, we will notify you of its anticipated delivery date. Any in stock products from your order will be shipped right away. For items that are backordered, you will receive periodic reminders of back ordered items and you will be given an opportunity to cancel any outstanding back orders with us.

In the event the product is unavailable, or if you wish to cancel the back ordered item before it is shipped, you will be issued a refund using the same method of payment you used to place the order, or a credit note. hytekcomputers.com will make every attempt to promptly issue refunds, but during busy periods, allow up to 2 to 4 business days for refunds to be processed.

How long does it take for back ordered items to get sent?

Items that are unavailable will be placed on back order, and the remainder of your order will be shipped. Please check our web site for the back ordered item's estimated time of arrival. Please note that these dates are estimates and not guaranteed to arrive on that date.

For items that are backordered, you will receive periodic reminders of back ordered items and you will be given an opportunity to cancel any outstanding back orders with us.

Where possible, we will make every effort to alert customers of potential delays, or possible substitutions to the originally ordered item (such as a video card or RAM with similar specifications).

Is it safe to shop on-line at hytekcomputers.com?

At hytekcomputers.com, we guarantee your privacy and on-line shopping safety.

We will never share your personal and private information with anyone, and any personal information we do collect, we will only use to properly process and deliver your order.

We are secured with a SSL certificate to insure that your personal information is encrypted and secured when you communicate with hytekcomputers.com. All your personal information and credit card information is stored on our secured servers that are not connected to the Internet, and we further insure your privacy by making sure that access to the data is given only to the hytekcomputers.com team members that need to access your information to process your order.

How can I pay for my order?

Upon processing of an order, hytekcomputers.com will charge the total amount of the order to the chosen method of payment. In stock items will be shipped immediately. Backordered items will ship as they become available. Credits or refunds will be issued for unavailable items and overdue backordered items as soon as requested or determined that an item is not available.

hytekcomputers.com does NOT charge any credit card or payment surcharges. We gladly accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Prepaid Company Cheque, Cashier's Cheque, Money Order or Bank Draft

First time customer with hytekcomputers.com may experience a 1 to 2 business day delay in processing your initial order, to allow for credit card payment verification and security checks. Prepaid Orders will take longer to process to allow cheques to be cleared. This policy includes Cashier's Cheques. Purchase orders will be accepted only from qualified Fortune 1000 companies, Government, Schools and accredited educational institutions.

No C.O.D. orders will be accepted. Sorry, no credit cards issued outside of the US or Canada will be accepted as payment.

Does hytekcomputers.com handle International orders or orders from the US?

Yes, hytekcomputers.com accepts orders from the US or Canada. Orders bound to the US will not be charged any additional fees, such as taxes or duties. No orders outside of the US or Canada will be accepted.

What taxes do I pay?

All orders shipping within British Columbia (BC) will be charged the applicable provincial sales tax (PST). Goods and Services Tax will be charged for all orders shipped to a Canadian address, except for Government orders and orders bound to destinations where GST is exempt. Harmonized Sales Tax (HST) will be charged to residents of New Brunswick, Nova Scotia and Newfoundland.

For US bound orders, no additional taxes or duties will be charged.

How do I cancel my order?

Once an order has been processed you cannot cancel your order, but you may return items in accordance with our returns policy, and may be subject to a restocking fee. Otherwise, please call during our business hours to cancel your order. If your account has already been charged, you will receive a credit back to your account usually within 2 to 3 business days. Please never request to cancel an order by e-mail as we may not receive the request in time to stop the order.

What warranty do I get with products I've bought?

hytekcomputers.com warrants product(s) to be in good working condition and free from defects in material and workmanship for a period of one (1) year for OEM packages, and for thirty (30) days for RETAIL packages, from the original Invoice date unless otherwise restricted below or by the manufacturer's own warranty policy.

After that period, items are often covered by a manufacturer's warranty, but will vary depending on the product in question. Please refer to the manufacturer's web site for details.

Note: Motherboards are regarded as OEM products by hytekcomputers.com and we will help to facilitate in any repair or replacement of defective motherboards for 1 year. After the initial 30 days from purchase, all motherboard warranty repairs or replacements are handled by the manufacturer and facilitated by hytekcomputers.com, and any turn around or warranty fulfillment delays are due to delays from the manufacturer.

ALL OEM CPU/processor products are warranted for seven (7) days from the original invoice date, unless the CPU is purchased as part of a computer system, or if you are a VIP Member or Premium Partner member.

If your product is not functioning properly upon arrival (DOA items), please contact our Support Department (but not later than 30 days from purchase for DOA items). In most instances, our representatives can assist you in diagnosing and resolving your product problems. In the case of a defective product, hytekcomputers.com will replace the product with an exchange of the same item, subject to in-stock availability.

To return a product you will require an RMA (Return Merchandise Authorization) from us, you will have to pay for shipping charges in returning the product to us. Repaired RMA items will be shipped back to you free.

When you purchase any product from hytekcomputers.com, you are entitled to its manufacturer's warranty against defective merchandise. Most of our major manufacturers’ policies require that you contact them directly for assistance regarding their products. These manufacturers will repair, return or replace them in accordance with their own policies. Please contact the respective manufacturer for additional details.

Physical damage to any product will void the product's warranty. Modifying a product in a permanent way is considered physical damage. hytekcomputers.com cannot honor warranty for CPU's that have bent pins, cracked or chipped cores, burnt or otherwise sustained any other type of physical damage. Physical damage voids any warranty previously implied for any product.

What warranty do I get on software, DVDs, or games that I've bought?

Software, DVDs and video games must be in the original box and unopened (still in its original shrink wrap). Please note that due to advances in CD and DVD copying technology, we do not accept any opened or used software, DVDs or video games.

Defective software will be exchanged with the same title and is subject to availability.

Before returning defective software, we strongly advise that the manufacturer be contacted. The manufacturer will have solutions to the majority of your questions concerning the software. Once the manufacturer has been contacted and still no remedy has been found, you may then contact our customer service.

Strongly recommended: Please make sure, that your system meets all system requirements before purchasing. Where possible, hytekcomputers.com will publish system requirements next to the description of the software, but we also recommend that requirements be confirmed from the publisher's web site. hytekcomputers.com will not return software due to failure of meeting system requirements.

What if I'm dissatisfied with an item I've bought?

hytekcomputers.com offers a 15-day Satisfaction Guarantee on many items that we sell. Due to supplier and manufacturer restrictions, some opened items will be non-refundable, and any return is subject to prior approval from hytekcomputers.com. Items that are unopened and still in its original shrink wrap and sealed, can be returned without restriction, within 15 days of purchase, unless marked as unreturnable. All items returned to us must be shipped pre-paid.

Items eligible for return are subject to a 15% restocking fee, and if approved by hytekcomputers.com would be eligible for exchange, merchandise credit or refund. Due to the volatile nature of computer prices, items will only be refunded at the current pricing at the time of return. Software must be in its original box and unopened (still sealed in its original shrink wrap). Defective software will be exchanged with the same title (subject to availability).

Satisfaction Guarantee excludes CRT monitors, LCD monitors, notebook computers, mobile PCs, PDAs, printers, consumables (i.e. printer cartridges, CD-Rs, and blank media), televisions, consumer appliances (i.e. microwaves, refrigerators, etc.), customized computers, mouse pads and special order items.

How do I get an Return Merchandise Authorization (RMAs) from hytekcomputers.com?

All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by hytekcomputers.com within 30 days or 1 year (depending on the warranty period for that product) of your original invoice date, for most retail merchandise. After 30 days or 1 year (depending on the warranty period for that product) from purchase we can no longer issue an RMA and will refer you to the manufacturer for warranty service. RMAs expire in 15 days after they are issued.

If you have any tech support questions before requesting a RMA, feel free to contact support@hytekcomputers.com

All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, software, manuals, blank warranty cards and other accessories and documentation included.

A valid RMA number must be written clearly on the outside of the packaging. Incomplete or unauthorized returns will be refused. The customer is responsible for any additional damage to an item or loss during shipment to hytekcomputers.com. Therefore, we recommend that all items shipped to us be insured for damage or loss.

Returns from Canadian or US Customers must be shipped to our Canadian warehouse address:

hytekcomputers.com /Hy-Tek Computers (RMA #____________)
4920 51st ave
Rocky Mountain House,Alberta
T4T 1J6, Canada

How does hytekcomputers.com ship my order?

Every package leaving hytekcomputers.com is carefully packaged by us before shipping. .

All Canadian orders will be shipped from our Canadian warehouse. Note at this time we only ship canada post for canadian shipments and Ups for US shipments.

  • XPress Post
  • Canada Post
  • In Store Pick Up
All products and orders are FOB (free on board) from our warehouse in Rocky Mountain House, AB, Canada. For expedited orders, be sure to place your order before 12PM any regular business day. Weekend delivery is not available. We do not process or ship orders on weekends or holidays.